A disabled man said he was prevented from entering an Apple Store because he did not have a face mask, despite providing evidence that he did not have to wear one.
Martin Splatt said he was told that the business “doesn’t care” and that he “must go” after showing workers his handicapped lanyard and ScotRail card, which shows he was traveling from wearing one Face covering is exempt.
The 35-year-old from Edinburgh said he felt “dehumanized” after the embarrassing incident.
Martin currently uses a wheelchair and is exempt from having a face mask under current government guidelines, Edinburgh Live reports.
He said after queuing to enter the store on August 25, he was approached by a staff member who told him to wear a face covering.
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But even though he showed the workers the required ID proving he was exempt, he was told that the business “doesn’t care” and that he “has to go.”
Martin said, “I am a wheelchair user and I was trying to get a cord for my phone. I pretended to be normal and when I tried to go into a coworker I stopped at the door and told me I had . ” wear a face mask.
“I’m exempt from wearing one, so I showed him the ScotRail card. I need to show why I’m not wearing one on the train and a disabled lanyard, but after they looked at it, they said I still couldn’t get in.” . “
“Even though I said I was exempt under government guidelines, they said it was a private building that I couldn’t go into.”
After leaving the store, Martin said he returned later that day with a face visor / shield that he believed would be enough to get inside, but was again turned away.
He added, “I thought that would be fine for sure.
“I can’t wear a face mask as I have really trouble breathing it in, but when I came back I was told I could either wear a mask under my shield or stay outside.
“They told me the rules didn’t apply to their business, but any other store I went to on Princes Street was fine to let me in.
“It’s wrong and I felt like I wasn’t human. It’s a public shopping area and the government says I’m exempt. Why can’t I be there?”
In a similar case, Jennie Dobson and daughters Ellë, 21 and Mia, 16, attended an appointment at the Apple Store in Metrocentre near Gateshead to get help resetting their iPhones.
Ellë is exempt from wearing a mask, but although she shows her handicap band, she was also prevented from entering the store.
Regarding the Edinburgh incident, Apple declined to comment. However, a copy of the Face Mask Policy states, “If a customer is unable to wear a face mask because of an existing illness or disability (or any other reason as described in the policy).” Apple will offer reasonable alternative shopping or support options.
- Serving customers at the store front
- Serve customers digitally (via phone call, chat or Apple Support App, Apple Store App or Contact Center),
- Offer customers temporary use of a face shield in the store, or
- Offer to serve customers without a mask outside of trading hours.