An Apple Store employee was fired after a customer made the worrying statement that he had sent photos from their cell phones.
The customer, Gloria Fuentes, wrote on Facebook about the incident and said she had taken her cell phone to Valley Store Mall's Apple Store in Bakersfield, California, to have the screen repaired.
When she got home, she spotted a new text message being sent from her phone to an unknown number. This message was attached: "One of my EXTREMELY PERSONAL pictures that I have made for my friend."
She wrote that the photo was over a year old, which meant that the staff member had to do some deep scrolls to find it. Fuentes also said it was geotagged and revealed its hometown.
"I could only imagine that I'm not the only person he did this to, and what if he did it to a teenage daughter or any other woman!"
Fuentes wrote, she had confronted both the employee and his supervisor, noting that the employee had admitted that the text had been sent to his telephone number, but claimed he had no idea how it had happened. We have asked Fuentes for additional information.
In an e-mailed statement to Mashable, an Apple spokesperson said: "We are grateful to the customer for alerting us to this extremely worrying situation. Apple immediately initiated an internal investigation and found that the employee was working well beyond the stringent privacy policies that we all hold Apple employees. He is no longer affiliated with our company.
The Bakersfield Police Department confirmed to Mashable that, Fox reported 58 KBAK, an open inquiry into the incident is underway.
Fuentes said in her Facebook post that she had deleted her social media apps and apps with financial information before she visited the Apple Store. She also said that she created a backup of her phone and intended to delete her photos, but had no chance to complete this final task.
This is not a standalone incident. And the problem goes beyond the Apple stores. In October, a Park City woman reported that a Verizon employee who helped her transfer data during an iPhone upgrade did the same thing: sent confidential personal photos to herself via SMS. Employees were released from an Australian location when It was reported that they stole photos and rated customers for their attractiveness. Apple denied that photos were actually stolen.
A common thread of all these incidents is that the devices were left alone with the employees in each case. As Fuentes noted, she did not think anything of the fact that the clerk asked her several times for her passcode; That's something we all did because we have no choice.