On Thursday, a new feature called Community Mode was introduced to report the display of badly parked and damaged scooters to the company. Bird said it would send out people to reposition the badly parked vehicles and collect the destroyed ones. The idea is to keep the sidewalks away from scooter waste.
"Community mode gives everyone the opportunity to engage with Bird in real time," said Bird CEO Travis VanderZanden in a statement. "We can work together to make our roads safer and more philanthropic."
Last year, companies such as Bird, Lime,and has this plug-in, rentable electric scooter in more than 100 US cities brought to the streets of the city. Many people started using the scooters quickly and loved the cheap and cheap way to get around the city. However, there was a persistent complaint: block sidewalks.
The inhabitants of the cities received a flood of calls which complained of sidewalks. They block access to pedestrian crossings, wheelchair ramps and shop curtains. People also complained that they had stumbled upon the vehicles because they did not expect them to lie in the middle of the sidewalk.
To report a badly parked or damaged scooter, the Bird app must first be installed. In the app, they just have to click on community mode and write about a problem with the exact location.
Bird said it will use workers to reposition the badly parked vehicles. A spokeswoman said that in some cities, people are being sent who already work as a contract loader or mechanic for Bird. For damaged scooters, Bird said he would send out mechanics to pick up and repair the vehicles.
Bird requires drivers to take a picture of their parked scooter when they're done driving to make sure they're parked properly. If Bird receives a report on a badly parked scooter and believes that it could have been a driver's fault, the person concerned will receive targeted safety training, the spokeswoman said.
Bird said one of the goals of community mode was to promote more responsible practices among scooter riders.
"We want to give the larger communities in which we operate the opportunity to work with us if we help cities solve problems that are associated with congestion," VanderZanden said.
Community Mode will be launched in all cities where Bird-Rollers are available over the next few weeks.
First release on November 8th, 1:00 pm. PT.
Update, 13:37 pm: Contains additional information from the Bird spokeswoman.
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