Yesterday was a great day for hopeful PS5 or Xbox Series X owners. EB Games notified users that they had been moved forward in the start queue. Tonight, the retailer made a U-turn, informing customers that the emails and SMS notifications were “sent in error”.
The email sent to users is as follows:
“We made a mistake with your PlayStation 5 order. Yesterday you mistakenly received a text message and an email that you put in our queue. We regret to inform you that this is not the case and that your original place in the queue (POST LAUNCH 2020 SHIPMENT) still exists. “
Unsurprisingly, the users who received the email were … less than happy about it.
If you get an email from EB Games that your PS5 order has been updated to a start date, they̵7;ll send another email the next day stating that this was a bug and that it was a post-launch -Release acts. pic.twitter.com/EMqQkwuVz0
– Sel (@SelUnaimed) October 15, 2020
@EBGamesAus so the good news yesterday was a mistake and you made me a lot more annoyed than when I placed my order … terrible customer service EB Games pic.twitter.com/nMFpZ3KPK0
– EvanDubs_ (@EvanDubs_) October 15, 2020
Well then ???? # PS5 @EBGamesAus #EBGames pic.twitter.com/KUkWQ8t1ej
– DW Chooka ???????????????? (@ Chooka2K) October 15, 2020
@EBGamesWhat a damn disappointment with your ps5 updates for us customers! Not funny!
– Tristan Ting (@tristanting) October 15, 2020
GG EB games. Receive an email yesterday stating that my ps5 pre-order ran into an earlier shipment and receive one that just says it was an error.
– Missgarland⁷ (@ Missgarland21) October 15, 2020
This is the feeling you get when you get an email from @ebgames saying it was a mistake. pic.twitter.com/6BjDU4oClv
– Epiphany (@ Jce1035) October 15, 2020
I don’t want to be the poor coworker dealing with the influx of angry EB Games PS5 pre-order emails right now. That is, real mistakes to do happen. And throughout the process, you need to do EB Games the honor of at least providing clarity on what is happening with each wave of the console. Not every retailer has been this open, and while this mea culpa is undoubtedly embarrassing – and terrible for those who feel like they’ve missed something and then got lucky only to miss it again – at least the company keeps communications upright.
The other good side is that there have been no reports of Xbox Series X pre-orders being affected in the same way. However, one user reported that EB staff in New Zealand say that Xbox Series X inventory won’t arrive until 2021.
So … if you still get a post-launch shipment this year, think of the good side. Things could be a lot worse.