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EB Games is messing up some PS5 pre-orders until after launch



Yesterday was a great day for hopeful PS5 or Xbox Series X owners. EB Games notified users that they had been moved forward in the start queue. Tonight, the retailer made a U-turn, informing customers that the emails and SMS notifications were “sent in error”.

The email sent to users is as follows:

“We made a mistake with your PlayStation 5 order. Yesterday you mistakenly received a text message and an email that you put in our queue. We regret to inform you that this is not the case and that your original place in the queue (POST LAUNCH 2020 SHIPMENT) still exists. “

Unsurprisingly, the users who received the email were … less than happy about it.

I don’t want to be the poor coworker dealing with the influx of angry EB Games PS5 pre-order emails right now. That is, real mistakes to do happen. And throughout the process, you need to do EB Games the honor of at least providing clarity on what is happening with each wave of the console. Not every retailer has been this open, and while this mea culpa is undoubtedly embarrassing – and terrible for those who feel like they’ve missed something and then got lucky only to miss it again – at least the company keeps communications upright.

The other good side is that there have been no reports of Xbox Series X pre-orders being affected in the same way. However, one user reported that EB staff in New Zealand say that Xbox Series X inventory won’t arrive until 2021.

So … if you still get a post-launch shipment this year, think of the good side. Things could be a lot worse.




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