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Ex-Facebook employees claim disruptive content has led to PTSD technology



A former Facebook presenter sued the company, accusing him that his work in searching the site for violent and obscene content has led to his post-traumatic stress disorder.

Chris Gray, who now works as a tour guide, seeks compensation from both Facebook Ireland and CPL, the contracting company that hired him directly. The case, which was submitted to the Irish High Court in Dublin on Wednesday, is probably the first time that a former presenter has brought the social network to justice.

According to court records, Gray had to "check out about a thousand" tickets per night "originally focused on pornography, and later" on content that was reported as threatening, hateful, bullying or otherwise dangerous. "

Two years later, some specific content remains" specially marked "" In his reminder, the Legislative Decree states: "A video in which a woman is stoned to death with an abaya", "A video in which people, migrants in Libya appear to be tortured with liquid metal "and" video footage of dogs being cooked alive. "

Gray's lawyers argue that the nature of the work required it to" obsess "certain videos and CPL "assessed accuracy … above all" and tracked whether individual calls were made correctly or not, but the system did not allow moderators to "hold or skip a ticket until a decision was made from above," and challenged them instead, focus on specific content that often contains violent or disturbing material.

The complaint describes a video, such as "the various scenes of people who have died in various accidents, collages … and plays a musical soundtrack. [Gray] had a long dispute with the quality contact point [a senior role] about whether the music meant that the person she was posting "celebrated" or whether it was just annoying content.

Before the Guardian Gray case, "You wake up and remember the video of someone using machine guns somewhere in the Middle East, trying to figure out if there is an Isis flag and if so, why is to be labeled as terrorist. related or not.

"It took me a year to realize how much I was affected by the job. I do not sleep well, I understand stupid arguments and can not concentrate. "

Gray is supported in his case by Foxglove, an international NGO committed to ensuring that Big Tech is held accountable by the legal system. Cori Crider, Foxglove's Director, said, "The reason we've been involved is because we think social media factory floors are insecure and need to be cleaned up, and we'll look back on that in a decade like we did At the turn of the century in meat packing factories,

"Facebook will only deal with things when they know that they are up to typhoons." What I want to see is that the moderators realize how much Have them, if they just organize, because let's be honest, social media as we know it could not exist without the workforce provided by Chris. "

In October, the leaked audio signal from a Facebook employee meeting unveiled Mark Zuckerberg, who Reports of poor working conditions in the company described moderation centers as "somewhat overdramatic."

"When you look at them And understand what's going on, it's not that most people just look at terrible things all day, "Zuckerberg told the staff. "But there are really bad things that people have to deal with, and it's really important that people get the right advice, the right freedom, and the ability to take breaks and get the mental support they need , We've been working on that for years, trying to figure out how to better support it. "

A Facebook spokesman said," We are determined to assist those who review Facebook content as we recognize that reviewing certain types of content can sometimes be difficult. Anyone reviewing content for Facebook is undergoing a comprehensive, multi-week training program that complies with our community standards and has access to comprehensive psychological support to ensure their well-being. This includes 24-hour on-site support from trained physicians, on-call service and access to private health care from day one. We also use technical solutions to minimize the exposure to footage. This is an important issue and we are determined to solve this problem.

CPL was asked for a comment.


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