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Home / NewTech / Facebook raises concerns about the mental health of its content moderators – Technology News, Firstpost

Facebook raises concerns about the mental health of its content moderators – Technology News, Firstpost



Facebook employs about 15,000 editors to moderate abusive content on its platform. Their job is to keep Facebook free of content that violates the platform's community standards. This content can range from misinformation, hate incentives to often extremely graphic video. These content moderators are not Facebook employees themselves, but employees of organizations Facebook outsourced to, such as Accenture, Cognizant, Genpact, and other IT consulting firms.

A Detailed Review in The Verge [1

9459012 has highlighted the terms among which many of these content moderators in Arizona, USA, work in the Cognizant office – the IT company, with Facebook partnered to keep the platform clean.

Another report from Bloomberg who spoke with the content moderators of Accenture states random content is to be viewed daily by the moderators. According to a moderator the site has spoken to, the employees are constantly under pressure because not only nudity or pornography but also beheadings and murder are seen. The coworkers discussed also periodically over "Bodycounts", z. the number of corpses they saw on Facebook during their shift.

"But secrecy also isolates Cognizant and Facebook from criticizing their working conditions," said moderators. They are forced to not discuss the emotional toll their work causes, even with beloved loved ones, which has led to a heightened sense of isolation and anxiety, "said The Verge .

  A Facebook panel will be released during Cannes Lions International Festival of Creativity seen in Cannes, France, June 20, 2018. REUTERS / Eric Gaillard - RC16103864C0

A Facebook panel will be seen during the Cannes Lions International Festival of Creativity on June 20, 2018 in Cannes (France) REUTERS / Eric Gaillard – RC16103864C0

Some of the key innovations in this research history included:

  • Content moderators must be accountable for every little break they take – in fact, two Muslim employees were ordered during their assigned " Wellness time "
  • The contractors are always afraid of being fired, even w If you make a few mistakes every week.
  • Dark jokes about suicides Smoking grass during breaks, holding it up during working hours are common ways to compensate for the mental trauma that mitigates graphic content.
  • Some employees believe they concoct conspiracy theories.

Within hours, Facebook Vice President Justin Osofsky has posted a post in the Facebook Newsroom highlighting the company's efforts for the mental well-being of its content moderators. Osofsky in his report did not refer to the story of 19459011 The Verge or Bloomberg but merely said that he was aware of the misunderstandings and allegations regarding the review practices of Facebook.

Facebook has acknowledged that it is partnering with organizations such as Accenture, Cognizant, Genpact, among others, for outsourcing content moderating work, as these organizations are known for their employee care standards.

"These partnerships are important because they enable us to work with established companies that have a core competency in this type of work and are able to quickly improve us with location and language support," said Osofsky and defended Facebook's position to outsource this critical work.

He mentioned some of the core mechanisms for content moderation partners. This includes an agreement with partners to provide employees with good job opportunities, including wellness breaks and mental health resources. Facebook also claims that it also conducts weekly calls, regular visits, and monthly and quarterly business reviews with its partners. Osofsky has also taken action Facebook has taken to ensure that its Facebook partners receive the support they need to ensure a healthy work environment.

"We encourage all affiliate employees to engage with their employer's HR teams – beyond that." Anonymous can express concerns directly to Facebook via the Whistleblower Hotline, and Facebook will follow up on the matter, "read the post.

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