Some of Garmin’s services were back online on Monday after a four-day outage. Other services, including Garmin Connect, display “restricted” access on the company’s status page.
“Although Garmin Connect is inaccessible during the outage, activity, health, and wellness data collected from Garmin devices during the outage is stored on the device and displayed in Garmin Connect when the user syncs their device,” said the company in a frequently asked question area.
The portable company said Monday that some delays can be expected since everything will be synced again.
Garmin said it “has no indication that customer information, including payment information from Garmin Pay, has been retrieved, lost, or stolen,” and expects its services to return to normal in the next few days.
The outage was reportedly the result of a ransomware attack that encrypted the company’s internal network and production systems. According to a ZDNet report on Thursday, Garmin had suspended its services to deal with the consequences of the attack.