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How Automation Helps Companies Engage In The Pandemic (VB Live)

Presented by Blue Prism

The pandemic has brought the role of automation in business life to the fore. Don’t miss this VB Live event to see how the technology landscape is evolving, the benefits businesses can get beyond cost savings, how automation improves business stability, and more.

Register here for free!

The pandemic has irrevocably and profoundly affected business priorities. All of a sudden, companies realized they needed to focus on a dime to respond to changing market factors, customer needs and new priorities. And they’re turning to robotic process automation (RPA) to make that happen.

“All companies out there are currently facing supply chain problems, the need for agility, the need for speed, disruption in the workplace, and more,”

; said Josh Noble, practice director at Blue Prism. “This is where RPA comes in to help companies do their jobs in the new normal.”

RPA uses software robots or bots to automate workflows and develop playlists by watching a user perform a task through the graphical user interface in an application. It can then repeat these tasks in the GUI faster, more efficiently, and without the errors over time that a human user might introduce after repeating this task many times.

If someone does the same repetitive task every day, at some point a person will go wrong by seeing the same thing over and over – an extra zero here, a deleted zero there. When this happens in a hospital, it not only has a career-limiting impact, but it can also make headlines. It is quite important that robots process high priority procedures in exactly the same way every day.

“Everyone thinks of automation first: direct cost savings, hourly savings, and savings in employee numbers,” says Nobel. “I’ve never met a customer who was laid off for automation. It is intended for processes where you need to be consistent and perfect the first time you work. “

Right now, RPA is being used for many pandemic-related situations that require near-real-time processing, according to Noble – from COVID testing to planning patients to doctor visits to processing debt relief applications and more.

In March 2020, Australia’s largest airline was faced with a massive, unprecedented volume of refunds that had to be processed due to the global crisis. Bots enabled the airline to keep pace with this demand and relieve the congested call centers by handling customer refund requests and processing the required documentation. In North America, one of America’s largest airlines did the same and processed 100,000 refunds in a matter of days, says Nobel.

Businesses also face problems in the supply chain, whether they’re on the receiving end, needing products, or trying to get products out. For example, Ascension Health saw a massive increase in order cancellations with 150 hospitals in 2,500 locations as these resources had to be transferred to other hospitals. Before COVID, they were dealing with these cancellations about 750 a week. When COVID hit it rose to 7,500 a week, Nobel says. With RPA, the company was able to keep the tenfold increase under control and thus automate the correction of orders in the system.

In the banking and finance world, the need for new work environments and remote working creates disruptions where people do not have access to the necessary systems or buildings where they used to work. Spain, which imposed a national freeze on March 14, also effectively banned many citizens from their bank accounts for lack of online access. And for the largest bank in the country, the only way to gain access was to visit a branch. RPA not only automated previously manual procedures for activating online banking, but according to Nobel, the processes were set up within a few hours.

Automation is also important to scale quickly. When Highmark Health, the second largest integrated health payer and provider in the country, announced that it would grant all on-line claims related to COVID, 60,000 new claims were identified in one day. They had to create brand new code to handle these claims on an unprepared IT system. Within four days, they were able to create automated processes to handle 12,000 new claims every day.

RPA is not only good for business but also for the employees, adds Nobel.

“Anywhere we have people who act like human photocopiers and do rule-based, worldly work day in and day out, this is not exactly the best and most fulfilling thing people have to do,” he says. “To be able to automate these tasks so that people can use higher-level creative skills, interpersonal skills, and possibly process improvement work is a big deal.”

Don’t miss this VB Live event for an in-depth look at how automation works, how to implement RPA initiatives, a look at scaling across the enterprise, and more.

Do not miss!

Register here for free.

Participants experience the following:

  • Advanced technologies for automation initiatives
  • How automation supports the resilience of companies
  • Ways to scale automation across the enterprise


  • Alan Farrar, Head of Automation, eBay
  • Giovanni Gentile, MD Robotics, State Street Bank and Trust
  • Josh Noble, Trainer, Blue Prism
  • Ted Shelton, Partner, Bain & Company (moderator)

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