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I always hated it when business became too chummy. Then I met Alan, the Amazon delivery driver



I has always been against the use of names and personal effects in commercial transactions. And by that I don’t mean someone who calls me by my first name or something; I deal with this business at Starbucks when they ask you to identify yourself so they can write your name on a paper cup. For some reason, I have all sorts of problems with my name being Adrian. This could be my accent, which I am told my “A”

; sounds like an “I”. You will be amazed at how many different spellings there are for my name. I called myself Tim to avoid confusion.

Floor catalogs also annoyed me. They put the names of the models next to the photos that didn’t interest me, and also their favorite movie, song, favorite bread, or whatever. I’m not sure if they still do that because I never bought anything from Boden in protest.

Then, last week, I was impatiently waiting for a delivery from Amazon. By clicking the tracking element in the delivery company’s app, I was informed that Alan would be with me between 2:42 and 3:42 pm. This was later than I had hoped, but before I could snort or snort about it or why I was informed that Alan was crazy about football, I saw that it was also said to have made 519,000 drops in his delivery career. Surely that was a misprint?

He showed up at 2:42 p.m. to be asked by me which football team he was supporting (Swansea City) and which junior division he was starting (Penclawdd). And also how many deliveries he had made with the same delivery company in his quarter century. And it turned out that the number of 519,000 was actually wrong; it is much more than that now, as the number was four years out of date.

I know a lot of drivers have a hard time getting zero hour contracts and so on. But when I saw him drive away, I felt a little lifted up. Here was a guy who loved his football and apparently his job. I’m glad I read his profile.

• Adrian Chiles is a Guardian columnist


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