Andrew ‘Boz’ Bosworth, Vice President, Augmented and Virtual Reality at Facebook, posted a video AMA on his Instagram and provided a response to a question about users having trouble accessing Facebook accounts.
New Oculus Quest 2 owners can log into Facebook or existing Oculus users can merge their Facebook account with their Oculus account. Facebook did not specify exactly how many shoppers were experiencing sign-in issues and stated that it was a “small number”.
On his Instagram AMA, Boz answered a question from Benjamin Bega about reports that some users who create a new Facebook account or reactivate a very old account to use an Oculus Quest 2 are quick to lock their accounts.
Boz gave me 3 clips of answers when everyone else got one. Does that make me special? @hmltn @gemisisDev pic.twitter.com/E7kEAoZ8cK
̵1; Benjamin Bega (@ thebigdev433) October 16, 2020
This can be managed automatically by a machine learning agent, and the manual suspension review process can be difficult and lengthy. We have detailed all the information, reports from users, and Facebook’s official response here.
Here is the full question and answer, transcribed:
Question: is there a word about people getting their facebook accounts banned which makes search useless?
Boz: Yes, of course we followed this very closely from day one and followed up every single case.
The number of cases is not great, but of course the impact on these people is enormous and we take that very seriously. Every single person in VR is important to us.
So I mean I think People should keep making sure that their Facebook accounts are in good standing before buying the headset. You can solve these problems before they do.
Second, we’re working on it very quickly and solving all the problems that arise. There are problems with Facebook accounts that can be resolved and we are working on them.
But I want to point out that this happens very often – Google, Apple, Xbox, choose a favorite. They get you to sign in with an account and there is a reason for that. We can do better service this way and stronger guarantees on things like data security and compliance. So I’m still a big fan of this step.
The Oculus Quest 2 is available now. You can read our report here and read more about the situation when checking Facebook account here.
Thanks to Benjamin Bega for submitting the question and alerting UploadVR to Boz’s response.