Revel stops working in New York City after a man was killed on one of the shared electric scooters in Queens. He is the second customer to have died using the service in the past few weeks.
According to the New York Post32-year-old Jeremy Malave headed north on Woodhaven Boulevard in Middle Village on Tuesday at 3:15 a.m.CET when he lost control of the Revel moped, hit a street lamp on a median, and was thrown out of the vehicle. He was found by the police at the crime scene with severe head trauma and taken to the North Shore Forest Hills Hospital, where he was pronounced dead. It was unclear whether he was wearing a helmet provided by Revel.
Earlier this month, 26-year-old CBS news reporter Nina Kapur died driving a Revel moped as a passenger. Police say the moped driver turned because he thought a car was going to get out of place and he was trying to avoid it. Police said Kapur did not wear a helmet, as the company requested. The next day, a 38-year-old man was seriously injured with a head trauma while driving a Revel scooter in Queens.
On Tuesday, Revel said it would stop operating in New York City “until further notice”
New York driver – from today the NYC service will be discontinued until further notice. We review and strengthen our drivers’ accountability and safety measures and communicate with city officials. We look forward to serving you again in the near future.
– Revel (@_GoRevel) July 28, 2020
The moped company has proven extremely popular since its launch in New York City in 2018. Since then, the number of drivers has risen to 300,000. These customers have made 3 million trips on Revels mopeds for a total of 10 million miles. The service has become even more popular this year as the coronavirus pandemic is stopping many people from using subways and buses and looking for alternative modes of transportation.
Signing up for the app-based service costs $ 19. Tap a scooter on the map to reserve it (up to 15 minutes in advance) or book it immediately. Each ride costs $ 1 to start ($ 2 if you have someone with you) and then $ 0.25 per minute. Each scooter also comes with two helmets, one large and one small, enclosed in a cargo space at the rear.
However, the company has also carried out a rigorous inspection. The company was hit by at least a dozen lawsuits alleging that its mopeds were poorly maintained and dangerous to drive NY1. Revel claims that all mopeds are inspected by trained mechanics before they are allowed on the road. On Monday, Democrat Manhattan Rep. Adriano Espaillat asked the New York government to stop.
After Kapur’s death CBS this morning Submit a story that shows footage of Revel customers abusing the company’s scooters by driving crowded sidewalks, driving red lights, or engaging in other dangerous behaviors.
The company replied by stating that its mopeds are limited to 30 mph and customers need a valid driver’s license (but especially no motorcycle license) to drive. The mopeds are limited to local roads and must not drive on sidewalks, highways or bridges. Revel users should watch a short instructional video in the app. You also have the option to take a 30-minute personal lesson. “We take security breach reports very seriously and work closely with city officials to resolve violations,” Revel said in a statement to CBS.
The company also tracks its mopeds using GPS technology and blocks customers who violate its rules. Earlier this month, Revel suspended over 1,000 customers for security breaches.
At a press conference on Tuesday, New York Mayor Bill de Blasio described Revel’s security approach as “unsatisfactory and unacceptable” The New York Times. However, the company’s decision to discontinue the service was its own and not the result of city regulations.
De Blasio says @_GoRevel’s decision to shut down was the right one. “Unfortunately, this has not proven to be safe.” Says the city will not allow it to be reopened if it is not convinced that it can be done safely.
– Erin Durkin (@erinmdurkin), July 28, 2020
It is unclear what the future holds for Revel. Many of the problems it is now facing have also been addressed by its peers in the shared electric scooter industry. Scooter startups like Bird and Lime have been hit by dozens of security breaches. And as the number of people injured or killed while driving scooters increased, there were many predictions about the impending demise of scooter sharing. Split scooters still exist and are still used by thousands of customers in the U.S., Asia and Europe.