If the kitchen is the heart of the house, the Samsung Connected Touchscreen Family Hub ($ 3,600) wants to be its brain. This refrigerator is well on the way to doing just that by giving you the ability to view footage from your surveillance cameras, create a grocery list, and document everything in your fridge daily from the large computer screen on the right side of the door. These are just some of the great tricks this 28-cubic-ft refrigerator can do, but how well does it work as a refrigerator? We put the device in our test kitchen to find out more. That's how it went.
A large, family-friendly refrigerator
The refrigerator of the Samsung RF28NHEDBSG / AA Connected Family Hub is a giant. With a height of 70 inches, a width of 35.74 inches and a depth of 34 inches, it features French doors, a center flex drawer and a pull-out freezer at the bottom. You have no problem getting all your belongings in this fridge. Inside, the shelves on the door are spacious and can fit at least two deep in spices and other bottles.
The handles on the drawers and doors have a small buoyancy, causing the interior of the breeze to become a little churned up sliding for the entire process. Inside you will also find two drawers for temperature control for deli and products. The freezer has two drawers: one top and one bottom drawer with movable divider. You'll also find a thinner drawer that's perfect for storing ice packs.
We especially liked the Flex drawer, not only because of its large size, which makes it possible to store almost anything in it (think about it) deli plates for a party, a cake or several bottles of wine), However, you can also adjust the temperature of this drawer to pick up meat, drinks, deli or wine. Just use the Fridge Manager app on the touchscreen to select your preference.
The ice maker hits or misses, but we love the taste of the filtered water that it gives off.
The Fridge Manager app is essentially also the brain of your fridge and how you control the Samsung settings. Use this option to set the temperature in the fridge or freezer and to see the outside temperature of your kitchen. The app will tell you if the ice is full and if the water filter is still good (if not, just click on a button in the app to order a new one) and the outside temperature.
The app is also home to the device's Power Freeze and Power Cool features, which accelerate the freezing / cooling process when the refrigerator is full. Incidentally, this app also shows you how the refrigerator works hard to keep things cool, such as the Twin Cooling Plus section, which keeps moisture at bay so that perishable foods such as vegetables and fruits last longer and food are kept freezer tastes less than if it had been kept in the freezer.
Ice, Ice Baby
The only thing we do not like about the design of the refrigerator is how much space the icemaker takes on the left inner door. The mechanism occupies about half. To the company's credit, they've done the best they can with the shelves on the left side, to make them slimmer for thin objects.
Unfortunately the ice machine is a small hit or miss in performance. In our tests, we were able to half fill a pint glass in 11.63 seconds with full dice, but we could not manage to give ourselves more. We got a bit of crushed ice in the mix. Speaking of crushed ice, we could fill a pint glass half way in about 30 seconds. However, not all ice was crushed.
There is a water dispenser on the outside of the left door next to the icemaker. We love the taste of the filtered water – cool, fresh and refreshing. In our tests, we filled a pint glass in 11.86 seconds.
Touch Screen Mission Control
The exterior of the right door is the crown jewel of this device – a large 21.5-inch touch screen preinstalled with apps like Pandora and Ring Security (you can add more of your favorite Add apps). Maneuvering around the screen is like navigating a giant Samsung Galaxy phone. The screens are customizable (press an icon and drag it to another area of the screen). You can add more so everyone in the apartment has their own personalization screen. The main controls for the refrigerator are on the second screen. Swipe left to access.
If you click on the "View inwards" option, you will literally have a look in the fridge. There's no need to open it up and stand in front of it for countless minutes, hoping that what you want will come to you.
The View Inside app clocks what's in your fridge every day, and you can scroll through it in the past (up to three weeks) to see what was in when. The function is partly scary and partly as a detective for the food.
You can create a shopping list directly on the screen and add food to the fridge app so you can monitor when it breaks. You can add items using the touchscreen keypad or by pressing the microphone icon and talking to the refrigerator using the Samsung Bixby voice assistant. However, it's a bit complicated: to do the latter you need to be very close to getting the voice activated, and you have to tap on the screen after you've said the individual items. This means you can not just mess up a list of ingredients from a recipe book.
In addition, Bixby has issues with words like ketchup (the language assistant always wrote it as "catching up") and salad ("Let's go." "). Steak came out on the screen as a "bet." The same conflicting results were achieved, regardless of whether the room was empty and quiet or people were talking in the background.
The Shopping List app will track frequent items, so you have everything Tap on a box to select repeat items. The app also categorizes them based on bread, fruits and vegetables, etc. You can even choose an option to find offers for different items, but nothing has ever happened to us in our tests.
Here are some of the stores the app supports: Cash & Carry, QFC, Sephora, Macy's, Costco, Whole Food, Albertsons, Big Kmart and more. To remove the item from your list, just click the item again to remove it from the list. Theoretically, this feature is good, but we could not figure out exactly how to send the shopping list to our phone.
We are pleased that despite the size of the Samsung Family Hub Refrigerator the temperatures were good.  Although no TV is built-in, there is Internet access so you can make stream cooking videos, for example. Unfortunately, the sound from the fridge is not fantastic. it's actually a bit small. If you use ring-based security devices at home, you can log in to the Ring app and see the outdoor video camera or doorbells or motion alerts right on the refrigerator screen. Although the app needs a bit of connectivity, it works and you can easily tell who's ringing the doorbell without leaving the kitchen. In essence, you can do a lot with the connected 21.5-inch touchscreen, but all of that is absolutely smooth. However, with some patience, you can probably get the features that are really important to you.
Keeping It Cool
We tested the fridge on a half-full fridge to see how well it kept the items cool. We are happy to report that the temperatures were kept good despite their size. The Flex drawer, set at 37 degrees Fahrenheit, stayed cool during our lunch break in our test kitchen, even though it was only opened twice in three hours. The sharper drawers set to 37 degrees Fahrenheit actually registered 36 degrees when we set up our temperature sensors just before the lunch break.
The temperature rose after opening several times over a period of three hours to 39 degrees, but we were impressed at how fast it reached 37 degrees Fahrenheit cooling down. The freezer, set at 29 degrees Fahrenheit, sprang to 30 degrees after several orifices during the test period, but rapidly cooled back to baseline within 15 minutes.
Although these numbers are solid, we wanted to see how the freezer works. The refrigerator returns to the refrigerated state for 15 minutes after opening the door. The refrigerator temperature rose to 41 degrees during this time and it took 20 minutes to cool down to the base temperature. That's not bad, considering how big the fridge is.
The Samsung RF28NHEDBSG / AA Family Hub 28 cu. The 4-door refrigerator cabinet has a limited warranty that includes parts and labor for one year. The sealed cooling system (compressor, evaporator, condenser, dryer and connecting hose) also has a five-year parts and labor warranty and the Digital Inverter Compressor only ten years and five years' work.
The Samsung Hub refrigerators range is innovative and offers many features. Unfortunately, the execution (especially on the touch screen) is not always error-free. You need to be patient to set it up the way you want it. It's also a very expensive device – $ 3,600 – that's both a fridge and a computer, which means that repair costs more if problems occur. As a refrigerator, the Samsung will not disappoint. It's spacious, keeps your food cool and fresh, and does not attract fingerprints.
Is there a better alternative?
Although the LG InstaView refrigerator is not quite as high-tech as the Samsung model, it is also roomy. Well designed, and you can still look inward to see what's in the fridge. No model is cheap. You can see our favorite fridge tips in a variety of categories by reading the best refrigerators from 2018.
How long will it take?
It's hard to know exactly. According to the experts, refrigerators should last for about 14 years, but by this time the technician in the door is likely to have exceeded his shelf life. Since this is a refrigerator with an embedded computer, we are talking about two different devices. Nevertheless, Samsung is a well-known and trusted brand, and the company will likely continue to support its refrigerators and embedded technology.
Should you buy it?
It depends. The fridge is big and the touch screen is fun. If you have extra money and love the idea of having a computer in a fridge then this is for you. But the touchscreen could require some improvements to make it a standout product, and if you have a budget, you should look for something else.
Samsung Family Hub Refrigerator (RF28NHEDBSG / AA) Compared with