ServiceNow announced today that it has acquired Loom Systems, an Israeli startup specializing in AIOps. The companies did not announce the purchase price.
IT operations collect tons of data through a range of monitoring and logging tools, far too much for a team of people to keep up. For this reason, there are startups like Loom that turn to AI to solve the problem. It can find problems and patterns in the data that would be difficult or impossible for humans to find. The use of AI on operational data in this way has become known as AIOps.
ServiceNow is primarily a company that tries to digitize the service process, but this manifests itself. IT service operations play a major role in this. Organizations can monitor their systems, wait for a problem to occur, and then try to track down and fix the cause. But you can also use the power of artificial intelligence to identify and neutralize potential system health threats before they become serious problems. This can bring an AIOps product like Loom to the table.
Jeff Hausman, vice president and general manager for IT Operations Management at ServiceNow, sees Loom's strengths in merging with ServiceNow's existing tools to support the operation of IT systems. "We will use Loom Systems (1