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Singles & # 39; Day officially bigger than Black Friday and Cyber ​​Monday together

Buyers spent $ 7.4 billion on Black Friday this year and $ 9.4 billion on Cyber ​​Monday, but even if these numbers are combined, they do not nearly reach $ 38 billion, which were issued during the Alibaba Singles & # 39; Day.

Alibaba Cloud Unveils New Details The core technologies of this year's 24-hour shopping festival, the third generation of X-Dragon architecture.

The company's X-Dragon servers are Elastic Bare Metal servers, which have contributed to the cost improvement efficiency by 20 percent during this year's sale. These servers are capable of seamlessly integrating computer platforms, including the Elastic Compute Service (ECS) bare metal server and virtual machines, into a single architecture.

Alibaba Cloud also developed a database called POLARDB, which handles sales activities with a peak of supported 87 million requests per second during singles & # 39; Day. The new generation cloud-native POLARDB database combines cost-effective performance with compatibility and availability of traditional enterprise databases.

AI-enabled functions

Alibaba's customer service on 1

1.11. Chatbot Alime Shop Assistant, supported by Alibaba DAMO Academy's Machine Learning Technologies, has handled 97 percent of online customer queries on the company's Taobao and Tmall e-commerce platforms – Mercure's AliExpress platform. The technology is capable of automatically translating store and product pages from dealers to buyers in Europe, Asia, America and the Middle East in 21 languages. The Alibaba DAMO Academy was used 1.66 billion times during this year's sale, and the service translated over 200 billion words into different languages.

Taobao even developed a new real-time communication framework for audio and video on Alibaba Cloud for this year's Singles & # 39; Day. The technology has been able to reduce network latency from five seconds to seven seconds to 1.5 seconds, while improving the interactive experience between broadcasters and users in real time. Video AI identified products mentioned by broadcasters in their live streams, and audiences could simultaneously view product links displayed on the screen.

Voice Search also played a role in this year's sale, and over one million orders were placed over voice commands and processed using the intelligent speaker from Alibaba AI Labs, Tmall Genie.

Alibaba's Singles & # 39; Day continues to break records, and online retailers in the US and Europe could learn a lot from studying the success of the Chinese e-commerce giant.

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