Home / Trends / The Google Phone app on Android helps root out spam calls. Here’s what you need to know

The Google Phone app on Android helps root out spam calls. Here’s what you need to know


Verified calls are transferred to more devices, but this can take a few weeks.

Andrew Hoyle / CNET

Android Users will soon have another tool to help out with that Fight against robocalls and spam calls. Last week, Google announced that the company’s phone app would add a new verified calling feature that not only lets you know which company is calling you, but also Why They’re calling. Knowing that an unknown number is really who it claims to be is supposed to keep you from falling into popular systems where crooks masquerade as legitimate companies to scam you for confidential information or money.

Google’s move is the latest in an industry-wide effort by the federal government and private technology companies, including T-Mobile, Apple and a cohort of Cellular provider To reduce automated, spam, and scam calls people receive on their phones, some of which have been interrupted Consumer protection laws. Robocalls hit an all-time high of 58.5 billion in 2019, according to YouMail, a company that provides blocking services.

Verified calls complement Google’s earlier attempt to curb robocalling via a Call monitoring function This relies on the Google Assistant to identify calls. Here’s what we know about this new verified calling feature and how to get it.

What are Verified Calls for Google Phone?

The feature is an overloaded version of Caller ID and checks that a call is actually from a participating company. When you receive an incoming call from a verified company, you’ll see the company name, logo, a verification badge, and a reason the company is making the call – if the company provides it.

For example, a restaurant delivery service can tell you that the driver has been lost or that your delivery has arrived. Or the call screen could explain that your airline needs to notify you of a change in flight time. Your bank might be calling to review a large purchase or report potential fraud. Realizing these reasons should give you confidence in the legitimacy of the caller.


An example of what an incoming call will look like with the verified calls from Google.


How do I get the Google Phone app and how do I set it up?

Not all Android phone manufacturers like Samsung are immediately using the Google Phone app and opting for their own dialer instead. To use the new Verified Calls feature, you’ll need to download Google Phone and set it as your default dialer. If you aren’t prompted to change the default settings the first time you open the app, you’ll need to go to the Apps Section of the Settings app and choose it as default.

Some phone manufacturers like Google and OnePlus use the Google app right away, while others don’t. This is the easiest way to find out if your phone is using the Google Phone dialer.

  • If you don’t have a Google Phone, it will say on the button To install. Click on it to start the download and install the app. You may need to go into app settings and make this your default.
  • If you get the message that the app is incompatible with your device, keep checking it. The phone app is available on devices with Android 9.0 Pie or later. Google did not provide me with a list of supported devices, but said they would be available on “many flagship devices from Samsung and LG”. Again it is being introduced slowly. If you currently do not consider the app available, please try again every few days.

After you have the Phone app installed on your device, you need to open it and tap and select the menu button in the top right corner the settings > Caller ID & Spam and switch on Verified calls. Then the next time a participating company calls you, the caller ID information will appear on your screen.

It’s also a good idea to check that your phone number has been added to your Google Account. On your Android device, open the Settings app and go to Google > Data & messaging > Device phone number and check that your phone number is listed. If not, you’ll need to add it by tapping the link below the blank text box.


Instead of figuring out who is calling, this new feature lets you know who and why.

Angela Lang / CNET

Where do verified calls work?

Verified calls will initially work in the US, Mexico, Brazil, Spain, and India. Google will add more countries in the future.

There’s still a lot we don’t know about verified calls, but rest assured, we’ll test it asap, updating this post in the process. If you need additional help clearing robocalls, We have a few steps you can take. Carriers are too Collaboration on technologies to help reduce spam calls and make features like Verified Calls more frequent. If you are a T-Mobile customer, Make sure you are using Scam Shield.

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