Some TikTok users have their accounts and videos deleted without warning after they have received a birthdate that would make them younger than 13, following a children's privacy law.
TikTok is prompting users to come up with the Children's Privacy Protection Act, or COPPA, which dictates that apps and websites get parental Approval for users under 13. Typically, the social media companies and web services tend to make the same. Some companies like Facebook have developed separate kid-friendly apps, such as Messenger Kids, to stay complaint.
The new policy, which went into effect yesterday, deleted accounts and videos for younger than 1
trouble accessing TikTok today. If you typed the wrong birthday, head over to the "Report a Problem" section of the app.
Not here. In the app.
– TikTok (@tiktok_us) February 27, 2019
Are our kids getting their videos back ?! I got an email with a text attachment. How do I get videos from text?
– Lisa Keane (@ lisamp99) February 28, 2019
Users who have received a response from TikTok have left an email with a text attachment containing video links. The email recommends users "copy all the video links to the download", or "install another media player". YouTuber Living with Perks, who had her daughter deleted, recommends downloading a Chrome extension to recover the video files. It remains unclear whether accounts or followers can be recovered once deleted.
TikTok is now directing users under 13 to a "younger ecosystem" within the app. That version of TikTok limits much of the features found in the full app, namely through prohibiting the uploading if videos and commenting on posts. Minors wants to be quiet to watch videos, a selection that's curated for younger audiences.