Last week, Valve sold the Steam Autumn Sale Steam Controller for only £ 4 / $ 5, but due to a lack of inventory, it has canceled some of its orders.
As VG247 states, many customers who benefitted from the fantastic offer in the Reddit and ResetEra forums report that their Steam Controller orders have been canceled without a statement and refund.
However, the controller accessory order has not been canceled or refunded.
What's going on?
According to a Steam Support message, the company has received more orders for the Steam controller than were actually in stock. Since the controller is no longer available – hence the discount – there will be no replacement, so some lost customers.
"During our recent sale, we mistakenly accepted more orders for the Steam Controller than we were able to meet," the announcement said. "Since we no longer produce this product, we can not send you a Steam Controller and submit your purchase."
If you purchased the Steam Controller during the sale, it pays to check if your order has been canceled If this is the case, you should expect a refund, but it may take a few days to process.
What can I do if I have also ordered accessories?
If you ordered accessories through the controller and the controller Valve's Hardware Refund Policy:
"You have the right to cancel your purchase within 30 days from the date on which you or any third party you specify (other than the carrier) purchased the goods Hardware, you must tell us your decision to cancel your order by providing a clear explanation] "The easiest way to do this is to use the Onl ine button at help.steampowered.com. Simply sign in with your Steam account, select the order you'd like to cancel, and the problem you have. Then click on the "I would like to request a refund" button.
"In order to comply with the cancellation period, it is sufficient if you send your declaration of cancellation before the expiry of the cancellation period (14 days or 30 days) and then return the goods to you no later than 14 days after the date according to the instructions Notify them of termination. "
However, you can not refund any accessories if they are" altered, abused, or otherwise out of new condition. "