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YouTube moderators have to sign a documentary warning for work-related PTSD




With a rush of reports of online content moderators who are facing post-traumatic stress disorder (PTSD) due to their work, a company has found a solution … to possible legal problems, that means: Make workers sign a document that recognizes PTSD as a risk to the job.

According to a new announcement, Accenture, a company contracted by YouTube for content moderation services, is now asking its workers to sign such a document. This new requirement started just a few days after The Verge's report on PTSD among workers in Austin, Texas.

"I understand that the content that I will review may be disruptive," the document says. "It is possible that reviewing such content could affect my mental health and even lead to post-traumatic stress disorder (PTSD)."

Accenture offers services to employees who need help, such as a "wellness coach". “However, if you leave the company because of a work-related PTSD, you lose access to such services. As The Verge also emphasizes, Accenture is under no obligation to provide assistance to those who experience PTSD in the performance of their duties. Experts point out that asking employees to tell their company about mental health problems "could be considered an illegal requirement" that violates labor law.

You also believe that the purpose of this new document is to protect Accenture from a class rush lawsuit against current and former employees concerned.

To monitor and remove violent and disruptive videos, content platforms like YouTube outsource work to companies like Accenture, which empower workers to moderate the uploaded videos. Many content moderators have described the work as mentally demanding.

Content moderators who spoke to The Verge about the PTSD document said they were warned of termination if they did not follow and sign it.

It is currently unclear whether the PTSD confirmation document is mandatory for Accenture employees who are canceling the job. Moderation task also for other social media platforms such as Facebook and Twitter.

UPDATE: January 24, 2020, 2:35 p.m. EST According to a Financial Times report Accenture has sent similar PTSD documents to employees in the EU who were contractually obliged to provide content moderation for Facebook. The Verge's Casey Newton also confirmed that Accenture Texas employees, who also work for Facebook, have also received the documents. Function (f, b, e, v, n, t, s) {if (f.fbq) return; n = f.fbq = function () {n.callMethod?
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