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Home / NewTech / YouTube moderators have to sign a form to confirm their PTSD, a report said

YouTube moderators have to sign a form to confirm their PTSD, a report said



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Moderating content is a difficult task.


Angela Lang / CNET

Thousands of contract workers around the world are responsible for blocking unwanted content on YouTube if the massive video site's automatic filters don't capture it first. It's hard work, and reports say some contract moderators are ordered to sign a document confirming that the job can cause post-traumatic stress disorder.

Accenture, which is hosting a YouTube operation owned by Google in Texas, distributed the document to employees on December 20, according to a report by The Verge on Friday. The two-page form states that employees may review "disruptive" videos and that moderating "such content can affect my mental health and even lead to post-traumatic stress disorder (PTSD)," said The Verge. The PTSD instruction is reported to be highlighted at the bottom of the form.

The form was an Accenture document and, according to YouTube, was not distributed as directed by the video site.

"Moderators are doing important and necessary work to make digital platforms more secure for everyone," said a YouTube spokesman in an email statement on Friday. "We carefully select the companies we work with and require extensive resources to promote the well-being and mental health of the moderators."

Accenture announced on Friday that new hires are always asked to review and sign these types of documents to promote environments where employees can tell the company whether they need additional help, support, or accommodation.

"The wellbeing of our employees is a top priority," said an email statement. "We regularly update the information we give our employees to make sure they have a clear understanding of their work – and of the industry-leading wellness program and comprehensive support that we offer." Reissue to existing workers, but without consequence for signing the updated document.

Last year, Google announced that it would provide all of its employees with services from 2020 that provide the search engine giant with temporary workers and contract workers. The change was announced the same day, reports say more than 900 Google employees have signed a letter calling for better treatment for Google’s expanded workforce, commonly known as TVCs (agency workers, sellers, and contractors) within the company.


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Originally published January 24, 9:54 am PT.
Update, 2:01 pm: Adds a comment from Accenture.


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