Zinier, a startup that drives field service automation, announced today that it has raised $ 90 million in refinancing to target new categories and attract more customers.
The San Francisco-based startup, the $ 90 million NGP Capital funding round supported by ICONIQ Capital and Accel, Founders Fund and Qualcomm Ventures was funded by Tiger Global Management and existing investors. and Newfund Capital, based in France.
The new round of financing raised the five-year startup's total increase to $ 1
Zinier is helping the power and telecommunications industries automate their field services, a task that is usually slow to innovate and relies on legacy systems and manual processes, Dhar TechCrunch said in an interview.
“Field service means everything from the creation, planning and shipping to coordinating the right person with the right task in the right place and at the end of the test. It is a complex, manual and inconsistent system. Usually 20% of our customers' expenses are recorded. We optimize these processes with AI to help these customers become more efficient and save money, ”said Dhar.
Dhar declined to disclose all of Zinier's key customers, but said that some of the major players in the electricity and telecommunications businesses are working with them to launch. Currently, 40% of the startup's customers are based in the United States, 40% in Latin America and the rest in the Asia-Pacific region. The startup says it works with Black & Veatch and Car-Sa and maintains strategic partnerships with system integrators such as Capgemini and Tata Consultancy Services.
Until two years ago, Zinier focused on the telecommunications industry, but has since expanded to serve energy and supply rooms. The fresh fund would help the start-up double its efforts in the non-telecommunications industry, Dhar said.
A number of actors work in the field of field service management. Large giants like Salesforce and Microsoft are involved in companies that operate in this industry and also offer their own products. ServiceMax was previously acquired by GE Digital for $ 915 million. Without naming it, Dhar warned some of his competitors against simply digitizing the pen and paper logs and not really optimizing the process. It has platform-based technology and the team to gain a foothold in this global, cross-industry market. We look forward to working with Zinier and supporting them in their mission to change the paradigm of field work on a global scale, ”said Will Griffith, partner at ICONIQ Capital.